Themes

Durable complaint clusters. Open a theme to work evidence and action items.

Guests still wait 15–20 minutes in the morning rush, with only two people on the floor.

3.4★

Cappuccinos and cortados keep arriving lukewarm — flavor is fine, heat is not.

3.0★

Espresso itself is praised; lukewarm pours and the line are what pull the score down.

3.9★

Peak hours feel understaffed — guests notice two people when the line wraps.

3.0★

Door was still locked at the posted 7:00. Commuters bounce.

3.5★

The window table still wobbles. 4★ guests would convert if it were fixed.

4.0★

The restock is holding. Recent notes are 5★ lattes, not stockouts.

5.0★

Midday restroom check is holding — recent guests noticed it was actually clean.

4.5★

Regulars call it a cozy remote-work spot with great vibes.

4.3★