Morning Grind Coffee

123 Main Street, Portland, OR 97201

3.6this week · down 0.4 from last week

Wait time needs attention. Put a second person on bar from 7–9 AM this week.

Action items

Do these on the floor. Check one off when it’s done.

Put a second person on bar from 7–9 AM this week
The morning line is back in this week’s low-star reviews. An extra person on bar is the fix that moved it last time.
Wait time
Schedule a greeter during the 7–9 AM rush
3 mentions this week (up from 1). Same reviews that tank wait-time scores also name staffing — fixing both this week compounds.
Staff
Calibrate the espresso machine · serve at 150–160°F
Lukewarm drinks are in this week’s reviews again. The flavor notes stay positive — the heat is the miss.
Temperature

4 themes to work

Guests still wait 15–20 minutes in the morning rush, with only two people on the floor.

3.2 · last 14 days

The morning rush still looks short-staffed. Guests notice two people when the line wraps.

3.0 · last 14 days

Cappuccinos keep arriving lukewarm. Guests like the flavor and still flag the heat.

3.0 · last 14 days

4 themes holding or improving

The restock is holding. Recent reviews are 5★ lattes, not stockouts.

5.0 · last 14 days

The midday restroom check is holding. Recent reviews mention a clean bathroom.

4.5 · last 14 days

Shots and oat-milk lattes get praise. Heat and the morning line are their own themes.

4.5 · last 14 days