Staff

3.0

★ recent

Needs attention

Low-star mentions are up

Peak hours feel understaffed — guests notice two people when the line wraps.

Mentions: 7
≤3★: 6
Open items: 1

≤3★ mentions over time

≤3★Avg ★Done

Action items

Schedule a greeter during the 7–9 AM rush

Customers notice two people on the floor when the line wraps. A dedicated order-taker unblocks the bar and cuts the “overwhelmed staff” comments.

Suggested

Evidence

Anonymous

3★

Ordered ahead but still waited 10 mins. Staff seemed overwhelmed.

Private · 9/16/2026

Wait timeStaff

Chris B.

2★

Waited in line for 20 minutes. Only two people working during peak hours. Not acceptable.

Google · 9/14/2026

Wait timeStaff

Suggested Google reply

Hi Chris — thank you for writing. We’re sorry about the staffing at peak. We’re on it this week (Schedule a greeter during the 7–9 AM rush). Hope you’ll give Morning Grind Coffee another visit.

Open on Google

David W.

4★

Great coffee, friendly staff. Morning rush can get hectic though.

Google · 9/11/2026

Coffee qualityStaffWait time

Suggested Google reply

Hi David — thank you for writing. Glad this landed well. We’ll keep at the staff this week (Schedule a greeter during the 7–9 AM rush). Hope you’ll give Morning Grind Coffee another visit.

Open on Google

Gina L.

3★

Waited, but the extra person on bar helped.

Google · 8/21/2026

Wait timeStaff

Suggested Google reply

Hi Gina — thank you for writing. We’re sorry about the staffing at peak. We’re on it this week (Schedule a greeter during the 7–9 AM rush). Hope you’ll give Morning Grind Coffee another visit.

Open on Google

Jack O.

2★

15 minutes, two people on the floor. Peak fail.

Google · 8/4/2026

Wait timeStaff

Suggested Google reply

Hi Jack — thank you for writing. We’re sorry about the staffing at peak. We’re on it this week (Schedule a greeter during the 7–9 AM rush). Hope you’ll give Morning Grind Coffee another visit.

Open on Google

Sid H.

3★

Queue moved slowly but staff were kind.

Google · 7/15/2026

Wait timeStaff

Suggested Google reply

Hi Sid — thank you for writing. We’re sorry about the staffing at peak. We’re on it this week (Schedule a greeter during the 7–9 AM rush). Hope you’ll give Morning Grind Coffee another visit.

Open on Google

Uma K.

2★

Line out the door and only one person on bar.

Google · 7/7/2026

Wait timeStaff

Suggested Google reply

Hi Uma — thank you for writing. We’re sorry about the staffing at peak. We’re on it this week (Schedule a greeter during the 7–9 AM rush). Hope you’ll give Morning Grind Coffee another visit.

Open on Google