R
Rebrief

Weekly review → action for local businesses

Raise your Google rating by fixing the complaints that cost you customers — every week.

Rebrief reads last week’s Google reviews and private feedback, then hands you the few actions that will actually move the score. The ops brief is how. Fewer recurring complaints — and a higher rating — is why.

Built for cafes, counters, and shop floors — not a 40-page insights deck.

Sample brief · Morning Grind Coffee

4.2+0.1 from last week
12 new reviews

Fixes from last week: oat milk stock — 3 fewer mentions.

Wait time is back up (4 mentions, was 2). That’s the complaint still costing you stars.

Recommended this week

Three owner-doable fixes. The rest of the themes stay in the brief.

1

Wait time

“Waited 15 minutes for a latte on a Tuesday.” — Sarah M.

Put a second person on bar from 7–9 AM this week.

4 mentions, up from 2. Reviews that cite the line average 3.0★.

2

Drink temperature

“My cappuccino was lukewarm both times I came in.” — Mike R.

Calibrate the machine and serve cappuccinos at 150–160°F.

New this week — 3 mentions, none last week.

3

Staffing at peak

“Only two people working during peak hours.” — Chris B.

Schedule a greeter during the 7–9 AM rush.

Same reviews that tank wait-time scores also name staffing.

How the rating actually moves

A Monday brief is the mechanism. Stopping the same complaint from hitting Google again is the outcome.

See what cost you stars

Google reviews plus a counter QR. We group the complaints — wait, temperature, hours — not a quote dump.

Fix three things this week

Each card is a theme, the evidence, an action you can do before Friday, and why it threatens the score.

Watch the complaint drop

Next Monday: rating delta, mention delta, and whether last week’s fix actually landed.

Simple pricing

Start with a sample location. Upgrade when you’re ready to connect the real shop and raise the live rating.

Free

$0/mo

  • Sample location with a full weekly brief
  • See the outcome loop: rating + complaint deltas
  • QR feedback preview
  • Competitor intel locked until Pro

Pro

For the live shop

$49/mo

  • Connect Google Business Profile
  • Monday email with this week’s recommended actions
  • QR code for private floor feedback
  • Live competitor intel (up to 3 rivals)
  • Proof next week that a complaint dropped

Private QR feedback stays off Google until you choose to act on it.